Who we are
This website (worliphysiotherapy.in) is operated by Worli Physiotherapy Clinic, a physiotherapy clinic in Mumbai, India.
Our clinic address: 1st Floor, FPH Building, Lala Lajpatrai Marg, Haji Ali Government Colony, Mahalakshmi, Mumbai, Maharashtra 400034.
Information we collect
Appointment booking form. When you fill in our "Book a Free Consultation" form, we collect your full name, phone number, age, the service you're interested in, and your preferred day for an appointment. We use this to contact you, confirm your appointment, and provide the service you've requested.
Phone, WhatsApp, and email enquiries. If you contact us directly, we collect whatever information you choose to share — usually your name, contact details, and details of your condition — to respond and arrange care.
Health information shared during treatment. As part of your care, we may record clinical information such as medical history, diagnosis, and treatment progress. This is kept confidential and used only for your treatment and, where relevant, coordination with a referring doctor or surgeon. We don't share it with anyone else without your consent, except where required by law.
Blog comments. If you comment on our blog, we collect what you enter in the comment form along with your IP address and browser user-agent, to help identify spam. A hashed version of your email may be checked against Gravatar; if you have a Gravatar account, your profile image may appear next to your comment.
Automatically collected data. Like most websites, we may log basic technical information (IP address, browser type, pages visited) for security and performance, and may use analytics to understand how visitors use the site.
Content embedded from other websites
Some pages may include content from third parties — for example, an embedded map of our clinic location, or a video. Interacting with this content can behave like visiting that third-party site directly: it may collect data, set its own cookies, and track engagement under its own privacy policy.
How long we keep your information
Appointment and enquiry data is kept for as long as needed to provide our services, plus a reasonable period for record-keeping, unless you ask us to delete it sooner. Clinical records are retained in line with standard medical record-keeping practice. Blog comments, if applicable, may be retained indefinitely to support genuine follow-up discussion.
Your rights regarding personal data
You can request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request deletion — subject to any records we're legally required to keep, such as certain clinical or financial records. Contact us using the details below to make a request.
How we protect your information
We take reasonable measures to protect information submitted through our website and during treatment from unauthorised access, misuse, or disclosure. No website or electronic storage system can guarantee complete security, but we treat this responsibly.
Updates to this policy
We may update this policy as our services, website, or legal obligations change. Please check this page periodically.
Contact us about privacy
Email: appointments@worliphysiotherapy.in
Address: 1st Floor, FPH Building, Lala Lajpatrai Marg, Haji Ali Government Colony, Mahalakshmi, Mumbai, Maharashtra 400034
